Warranty

We provide a full 2 year UK warranty with our electric scooters which covers:
- Warranty for the battery
- Warranty on vehicle body outside of the areas covered below
- Warranty for other electronics that are not outlines below
    Please note that we only provide a warranty service if your scooter develops a fault through normal use (as per manufacturers manual). If the scooter has been altered in any way or misused (including crashes/drops/ water damage) then the warranty is void.
    We are not liable for any repairs which includes tyre punctures, disc brakes & pads, kick-stands, lights, grips, reflective stickers, mudguards, cable damage or any other consumables which would wear out/occur within normal use of the scooter.
    You will also be responsible for any shipping costs if the warranty is void or no valid claim. There will also be a labour charger for work carried out if the warranty is void.
    We advise you keep the original box in case it needs to be used in the future. If a replacement box is required there is a £20 charge for this.
    If you are returning the product back to us for any reason we strongly advise you take some photos of the scooter from all angles and email them over to us before you send the scooter. Without these photos Nought or the courier cannot be deemed liable for any damage to the product.
    It is the customer’s responsibility to ensure the scooter is securely packaged.  You can either send the scooter back to us yourself via your courier of choice or we can arrange for it to be collected for you. The fee for this is £20.
    If you have a collection booked in and you are not there when the courier arrives or the item is not ready, you will be charged for a failed collection. The item must be boxed and ready beforehand.
    We will require you to send back the old scooter if we decide to offer you a new scooter in exchange as part of the repair. Failure to send this will void any warranty with the new product until the original is returned.
    Like with any vehicle, customers should expect and be responsible for maintenance from time to time. Consumable items (such as bearings, rubbers etc) will need replacing as part of this, so this is not covered under the product warranty.

    What should i do if i received a damaged product?

    Please contact us immediately and start a free return.

    What is the minimum age to ride an adult E-Scooter?

    Whilst there is currently no legal age restriction, we do not recommend that anyone under the age of 14 should ride an E-Scooter.

    When does my order get shipped?

    We typically dispatch orders between Mon-Friday. Orders often get dispatched within 24 hours of order. 
    Weekend orders are dispatched the following working day. Meanwhile, a shipping tracking number will be updated. 
    UK orders often take 1-3 days to delivery.

    Where do you deliver from?

    All our orders are shipped from our UK warehouse.

    What is the weight limit for an E-Scooter?

    Our E-Scooters are designed to safely work up to a maximum weight (often called a ‘maximum load’) of 120KG.
    Usage beyond this weight can be hazardous, reduce overall performance and increase the level of wear and tear on your product.

    How to start a return?

    Start a easy return within 30 days of delivery. Return items should be in its original condition and packing.
    Please contact us, you will receive an emial for return details.

    Do I get warranty?

    Enjoy 24 month warranty service since the date of purchase.

    Should I keep my box?

    Yes. We recommend you keep the box and packaging safe, just in case you have an issue and need to send the product back.

    Can I ride in the rain? Is the electric scooter waterproof?

    Yes! BODR Electric scooters are IP65 waterproof rated so you can ride whatever the weather. 
    However, the scooter isn’t designed to be submerged into water and please do take extra caution riding in the rain as electric scooters work best on hard, dry surfaces.

    Do I need a drivers licence to ride an electric scooter?

    Currently a driving licence is not required to ride an electric scooter.

    How should I clean my scooter?

    It’s always best to keep your electric scooter as clean as possible- it’s easy to wipe down with a simple, dry cleaning cloth. 
    For more stubborn bits of dirt, you can use a slightly damp cloth and some light cleaning products.