Shipping Policy

Shipping to most of the UK will be free (excluding Saturday, Sunday delivery and Northern Ireland). 
All orders are dispatched within 48 hours, and shipping will take around 2-3 working days depending on your location.
All our orders are dispatched from our mainland UK warehouse.

We can arrange shipping to other countries outside of the UK. Please email info@bodrelectric.com for specific details.

Any orders placed after 2pm will be processed the following working day. Please note, orders made after 2pm Thursday will be dispatched on the Friday for delivery on the Monday and orders made after 2pm Friday will reach you on the following Tuesday.

Sometimes our delivery partners experience unexpected delays but we will always do our best to rectify this as quickly as possible.

What should i do if i received a damaged product?

Please contact us immediately and start a free return.

What is the minimum age to ride an adult E-Scooter?

Whilst there is currently no legal age restriction, we do not recommend that anyone under the age of 14 should ride an E-Scooter.

When does my order get shipped?

We typically dispatch orders between Mon-Friday. Orders often get dispatched within 24 hours of order. 
Weekend orders are dispatched the following working day. Meanwhile, a shipping tracking number will be updated. 
UK orders often take 1-3 days to delivery.

Where do you deliver from?

All our orders are shipped from our UK warehouse.

What is the weight limit for an E-Scooter?

Our E-Scooters are designed to safely work up to a maximum weight (often called a ‘maximum load’) of 120KG.
Usage beyond this weight can be hazardous, reduce overall performance and increase the level of wear and tear on your product.

How to start a return?

Start a easy return within 30 days of delivery. Return items should be in its original condition and packing.
Please contact us, you will receive an emial for return details.

Do I get warranty?

Enjoy 24 month warranty service since the date of purchase.

Should I keep my box?

Yes. We recommend you keep the box and packaging safe, just in case you have an issue and need to send the product back.

Can I ride in the rain? Is the electric scooter waterproof?

Yes! BODR Electric scooters are IP65 waterproof rated so you can ride whatever the weather. 
However, the scooter isn’t designed to be submerged into water and please do take extra caution riding in the rain as electric scooters work best on hard, dry surfaces.

Do I need a drivers licence to ride an electric scooter?

Currently a driving licence is not required to ride an electric scooter.

How should I clean my scooter?

It’s always best to keep your electric scooter as clean as possible- it’s easy to wipe down with a simple, dry cleaning cloth. 
For more stubborn bits of dirt, you can use a slightly damp cloth and some light cleaning products.